Baby milk and liquid baby food sufficient and essential for the flight. This can be done through our manage section on our website. The securing of items in the cabin must comply with the requirements of EASA Regulations: CAT.OP.MPA.160 (a) and (b), specifically that only items that can be adequately and securely stowed should be taken in the cabin and items that might cause injury or damage, or obstruct aisles or exits if displaced are stowed so as to prevent movement. Parent/guardian MUST sign the consent form available here. Aurigny reserves the right to restrict the sale of companion fares subject to commercial loads, in which case the nearest alternative flight will be offered. Only permitted for Mobility Aids by prior arrangement. Through Checked Bags - please note that Aurigny do not have any agreements for checking baggage directly through from one flight to another, or from one airline to another. •Dealing with legal disputes involving you. If your baggage fails to arrive on the carousel, you must report this to an Aurigny staff member or representative before leaving the Baggage Reclaim area. Once you have found your booking follow the on-screen instructions. With any Aurigny Air Services flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. All passengers are required to self-isolate for 14 days on arrival in to the Bailiwick, except under certain circumstances. Please provide the booking reference/s and the respective membership number/s and name/s of any members travelling. More recently, we have experienced difficulties when flights, with Unaccompanied Minors onboard, have been disrupted and diverted. If your golf clubs take you over your baggage allowance, we will apply a Sporting Goods charge. •Right to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. We will only accept card payments at the departure gate. Missing zip lockers or straps. •Where we need to comply with a legal obligation. If part of a Household account, children between 2 and 18 years earn Award Points on flights travelled using eligible fares. A Property Irregularity Report (PIR) will be completed by the staff member and you will receive a copy or file reference. 2. collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. The SMART fare includes a hold baggage allowance of one item up to 23kg. The Primary Member can add family members by logging in to the account and clicking My Profile/Add Member for any family members sharing the same family name. The number of musical instruments that can be accommodated on each flight is limited. You may need to clear your browser Cache. •Business management and planning, including accounting and auditing. If you miss your Aurigny flight, we can help you with our Rescue Fare, which can be bought for just £65 per adult. If your bag has been checked through it will not make the connecting flight and is likely to be left as unclaimed baggage at the transit point (such as Gatwick or Manchester). What if my Award Points do not appear in ‘My Points’ or I have a query concerning them? We may also notify you in other ways from time to time about the processing of your personal information. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. EasyJet / Gatwick Connects  if you have booked via the Worldwide by EasyJet website, or are using the Gatwick Connects service you need to reclaim your baggage and check it in for your next flight at the Gatwick Connects desk. Please contact Reservations). The bicycle must be bagged or boxed, and made safe as below. Should you wish to change to a different route, there may be a fare difference to pay. Our registered office and contact details are as follows: Aurigny is a "data controller". How can I find out more about this policy change? •Making arrangements for the termination of our customer relationship. 1 piece with maximum dimensions of 55x36x20cm ** to fit in the overhead locker and 1 piece maximum 35x25x20cm to fit underneath the seat in front. In these cases, we are required to seek assistance from Social Services to step in to provide childcare support. This difficult decision has primarily been driven by child protection and welfare considerations. Standard, Priority or Extra legroom seats can be selected and paid for at the time of making your booking or later via “Manage”. Please note that carry on items must comply with our maximum hand luggage dimensions of 55cm x 36cm x 20cm. If you are changing a flight on which you have prepaid for a seat please note that the seat will not be transferred to your new flight. This process can take up to 10 working days. As we reserve the right to switch aircraft  for operational reasons you should also be aware that we may on occasion need to switch the Embraer for an ATR and any rods over 8ft would not be able to be accommodated and would be sent on a later flight  Fishing rods can only be accepted on a limited release basis, and you must have adequate insurance to cover any accidental damage. These instruments may be permitted on-board Aurigny operated flights as cabin baggage as long as the instrument, including its case, doesn’t exceed 20cm x 36cm x 100cm. Each Youth must have his/her own photo ID. •Education, training and development requirements. You can also make your own arrangements, keep your receipts and we will reimburse your reasonable expenses (This is up to a maximum of £100 per person and excludes alcohol). We are registered with The Office of the Data Protection Commissioner in Guernsey. Explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including: There is no minimum age for Infants, however for babies under 4 weeks we recommend you check with your doctor. Twilight Check-in and baggage drop is available for passengers travelling on any flight departing Guernsey at 07h30 or earlier. If the flight you are cancelling is refundable, you will be informed on screen and a refund will be credited to the card originally used to make the booking. Unaccompanied Young Passenger Consent form.pdf, Where a child is required to travel with an adult Companion, but would otherwise be travelling alone, a new fare scheme applies. Why has this suddenly become an issue now? Name changes are permitted up to 2 hours prior to the scheduled departure time of the first flight in a booking. DO THE NEW FARES APPLY TO FLIGHTS TO ALDERNEY ? The airlines policy on cancellations is currently as follows: We have specialist stair climbing equipment (S-MAX) to help passengers up and down the aircraft stairs of the ATR and Embraer. Fully Flexible and SMART fare tickets can be changed without charge for an earlier flight on the original day of travel.. For a woman with an uncomplicated pregnancy, flying is usually fine, so any mother in this category can fly with us without any need to declare their pregnancy or fill in a form, up to the end of their 27th week. Aurigny is a member of WorldTracer which is an online baggage tracing system. Adults, or children travelling without an accompanying adult, pay £45 per person. Are my Award Points worth cash? Are there special areas for families going through security? In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. Bags can be added at weights of 20kg or 23 kg. Main Check-in area, see screens for desk number. This is only applicable to web bookings made through aurigny.com. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest … Passengers with leg casts cannot extend their leg in to the aircraft aisles as these need to be kept clear at all times. Aurigny may need to request written professional medical advice from the passenger to confirm that the passenger is fit to fly. All members of a Household Account must permanently reside at the same residential address as the Primary Member. Nothing changes for flights redeemed using your frequent flyer reward points. Photographic ID required. The ammunition must be packed in its own secure metal container. If you don’t have a card in your possession we can take a card payment by telephone. They must carry the pet and container - airline staff will not assist with this. Aurigny as carrier will have the final say on whether they can be carried and follow IATA guidelines: Owners must remain with their dog/cat at all times in the airport. No, you only pay if you use it, and it can only be arranged in person on the day of travel at the airport (ticket desks). A fee is payable, for current fee levels see the Fees Section in FAQs or click here. Valid photographic firearm certificate They arrive on schedule, and realise that they have enough time to catch an earlier Aurigny flight and avoid hanging around at the airport. NB. Youths aged 14 years or over travelling without adults are expected to be able to look after themselves in the same way that unassisted adult passengers are. Please note there is a charge levied by security in Guernsey for sending golf clubs unaccompanied in advance to Alderney. We will get your express opt-in consent before we share your personal data with any company outside Aurigny for marketing purposes. If you have been denied boarding due to over booking or miss a connection then you are also eligible for compensation. DOES AURIGNY STILL ACCEPT SPORTING GOODS AND MUSICAL INSTRUMENTS? Our registration can be searched for on the website of The Office of the Data Protection Commissioner https://dataci.gg/online-notification/#/search?name=aurigny&page=1&posts_per_page=10. This Privacy Policy applies to all Contacts whether existing, prospective, declined, exited or former and users of our website. Assistance through the airport and with the aircraft stairs. •Right not to be subject to decisions based on automated processing. CAN I OBTAIN A REFUND IF I DO NOT TRAVEL BEFORE DEPARTURE? Youths are from 12 years of age to the day before their 16th birthday. This could lead to long periods of time with no guardian. We collect personal data from you when you book a flight with us (either directly or indirectly through our trusted third party partners), create an Aurigny Frequent Flyer account, use our website and or other websites accessible through our website, participate in a survey or competition, or when you contact us. With effect from 8 Jan 2021 ONLY essential travel is permitted into the Bailiwick of Guernsey (Guernsey, Alderney, Herm & Sark). where the Companion is travelling alone. Handlebars must be turned and secured in line with the frame. DO I HAVE TO MAKE A SEAT SELECTION AT THE TIME OF MAKING MY RESERVATION, OR CAN I DO THIS AT CHECK-IN? All passengers are now required to take a covid test on day 13, if declined then 21 days strict self-isolation applies. Every member of the Aurigny Frequent Flyer programme, including members of a Household Account (excluding INFANTS), provided the Primary Member is logged in using the membership number and password prior to making a flight reservation. Yes, although there is a possibility that you may save money by using our normal change of booking facility. Seating selection is included for any available seat on the aircraft. Students without a hold baggage allowance are NOT entitled to a free 20 kgs and will be charged at the applicable rate. Certain taxes and charges may be refunded subject to the payment of an administration fee, Excess Baggage: Between Guernsey and the UK. An Aurigny spokeswoman said the airline would only be processing the cancellations online using the airline's website, as its call centre was overwhelmed today. We may also need to share your personal information with a regulator or to otherwise comply with the law. The Alderney-Guernsey route is a very short trip and the risk of diversion is significantly reduced. Desks open at 0545 or 2.15 hours before departure, whichever is the later. We will do all possible to locate and deliver your bag as quickly as possible within the Channel Islands or the UK. If you want to change a connecting flight eg Alderney to London Gatwick via Guernsey you must call our Reservations Office on UK + 44 (0) 1481 267267. You can change your booking on-line, on all our services, up to 1 hour before the scheduled departure time of your original flight, even if you have already checked in online. Web Check-In opens 7 days before scheduled time of departure and is available on all flights with the exception of those routes operated by our Dornier aircraft (Southampton - Alderney/return and Guernsey-Alderney/return). Please note that you must be physically capable of operating the emergency exit if seated in an emergency exit seat. Please note that we carry products on board that may contain nuts or other allergenic products so it is imperative that if you suffer from any serious allergic reactions that you inform the cabin crew immediately on boarding our aircraft. •to credit reference and debt collection agencies. If a child is already planning to travel with another person, such as a family member or friend (aged 16 and over) who can provide the necessary assistance, this can be booked in the normal way. We are aware of the impact this is likely to have, and although the number of children using the service is relatively small, we fully appreciate and understand the implications for those families using it. If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations. We can only credit points for flights that have been flown within the last six months where the passenger was a member of the scheme at the time of travel. Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Passengers (aged 11 years and over) are required to wear a medical grade face mask through out their journey. Normally the purposes for which we use your personal information will be made clear at the point we collect that information. On the day of the infant's second birthday they will be charged a child fare and seated in their own seat. If the flight you are changing to is at a lower fare than the flight you are changing from, there will be no refund of the difference in fares. (Children under the age of 16 do not need photographic ID if they are being accompanied by an adult on the same booking). Children over 14yrs can travel on their own, and photo ID would then be required. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. "Third parties" includes third-party service providers (including contractors and designated agents) and other entities within our group. Aurigny said if people now want to cancel their flights, some bookings will still be eligible for a full refund, while others could be exchanged for credit. If your claim is approved an amount will be deducted for depreciation. Using your PIR reference number and surname you can check the status of your missing baggage here -, https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do?airlineCode=GR. Acceptable forms of PHOTO ID include VALID in date: Passport (including up to 6 months out of date) No photo copies permitted For travel after 5th November, a new Child Companion fare is available for any adult travelling with the child who would normally be travelling alone (see Child Companion fares). In these circumstances we are unable to provide appropriate care and previously have been forced to seek assistance from Social Services. If you choose to change a web booking via Aurigny Reservations or ticket desks, you will be charged a higher fee (if you are able to make the change online). This means, in the event of accidental damage in transit, the cost of the items will not be covered by the airline. WHAT HAPPENS IF MY UNIVERSAL HAND BAGGAGE DOES NOT FIT WITHIN THE AURIGNY HAND BAGGAGE GAUGE? CAN I ADD A BAG ONE WAY IF I HAVE A LIGHT FARE? In limited circumstances, with your explicit written consent. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. On this route, a majority of Unaccompanied Minors travel for schooling and there are family networks at both ends of the journey. in the aircraft cabin. Award Points which are not credited automatically for any reason may be credited later at Aurigny’s discretion. Your boarding pass should then appear as a printable PDF (Acrobat) file. If doing this causes your hold baggage allowance to be exceeded or you do not have any hold baggage allowance (LIGHT fare), then you will have to buy excess baggage allowances at the check-in desk, or pay the 'exceptional' baggage fee if you are at the departure gate. Please note that pre-paid seat fees are not refundable or transferable if you change flight. IF THERE IS MORE THAN ONE PERSON TRAVELLING WILL WE BE ABLE TO SIT TOGETHER IF WE DON’T PRE-BOOK OUR SEATS? The cage measures approx. Put simply, Aurigny staff are not legally allowed to care for children during disruption or overnight delays. The cabin crew will withdraw any such items for sale during your flight and also request that other passengers refrain from opening/consuming any such items that they may have brought on board with them. Aurigny has been forced to cancel some of its flights over the long weekend after Guernsey's self-isolation rules and a sudden resignation hit staffing. CAN I MIX AND MATCH FARE TYPES ON MY RETURN JOURNEY? It is your responsibility to reclaim your baggage and check it in for your Aurigny flight. What are the value of the vouchers? Damage to any of the bag’s handles or wheels. Changes made to a flight will apply to all passengers in the booking. Both animals most be of the same type/size, i.e. Current security procedures may result in delays entering the departure lounge, passengers are therefore advised to check-in as early as possible. ****Please note that due to the weight restrictions on the integral steps of our Dornier aircraft we are not able to offer a Lift On/Off service on this aircraft type so passengers must be able to board without assistance. Assistance through the airport and with the aircraft stairs and into your seat. Please keep us informed if your personal information changes during your working relationship with us. Soft pet carriers & wire cages are NOT suitable and will not be accepted for travel and you will be refused travel. To book on type 2 flights (Alderney) book your flights online, or call RES on 01481 267267 to check availability and then email the details of the passenger booking with the Pet type/weight and breed to [email protected]. Please note that Aurigny are now operating out of Terminal 3. This is to ensure the safety and welfare of the travelling child in the event of a diversion and/or overnight stop. Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Please note: This student repatriation flight is now also open to the public. Passengers are required to give a minimum of 48 hours’ notice to carry large lithium batteries. 2. There will be occasions (at busy times) where we are unable to provide complimentary tickets on specific flights. We cannot guarantee these will be where you prefer to sit, or next to somebody travelling with you. CAN I AMEND MY RESERVATION AND TRAVEL WITH A LIGHT FARE? Aurigny follow CAA guidelines and further information can be found. Provide help with aircraft stairs where necessary, with specialist equipment available. Pushchairs, walking aids and wheelchairs are permitted and will be x-ray screened, or manually searched. This could lead to long periods of time with no guardian. If your booking contains two or more people, we will do our best to seat you together. Please note, due to size, weight, value and fragility, these items will only be carried subject to availability on a Limited Release basis. You can only obtain a refund if you have booked a Flexible or FLEXI fare and cancel your flight a minimum of two hours before departure time providing you let us know you’re not travelling. Please note that all of our Charges and Fees are non-refundable. Personal data, or personal information, means any information relating to an identified or identifiable individual. You will still receive a hold baggage allowance of 20kg, as well as your hand baggage allowance. The ticket for the journey where they are the Companion (travel with the child) will be charged at the normal rate. Frequent Flyer points tickets are currently not able to be changed online and therefore the applicable web charges will apply. However, we may be compelled by law to disclose information we hold about you to a third party, such as border control agencies, and have limited control over how that information is protected by that party. They must also be able to look after them in the event of a diversion and overnight stop. When can I claim compensation from Aurigny Air Services? Using this service, you can easily connect Aurigny's Gatwick service with easyJet flights around Europe in one simple step. This is 20kg between Alderney-Guernsey and 15kg between Alderney-Southampton. We do not allow our third-party service providers to use your personal data for their own purposes. Aurigny may, from time to time, change the Award Points currency and levels used by the Frequent Flyer Programme. Owners will be required to muzzle their dogs from the time that they check-in until the dog is placed in the transit carrier/cage in the aircraft. Please note the instrument will be classed as your one piece of cabin baggage. For other jurisdictions, we will limit transfers to those which are under an agreement containing 'standard data protection clauses'. If your through checked bag eventually arrives in Guernsey Aurigny reserve the right to charge a handling fee, and to charge for the baggage if this exceeds your Aurigny allowance. Click on the Web Check In button on the home page, this will take you to the login page where you should enter your surname and your 6 character booking reference in the "Booking Login" section. If any of the six family members have a different family name then registration will need to be completed by Aurigny. Redeeming Award PointsHow do I redeem points? The European Union has adopted security rules that restrict the quantity of liquids, gels and pastes that air passengers may carry in cabin bags. We may also use your personal information in the following situations, which are likely to be rare: •Where we need to protect your interests (or someone else's interests). Additionally the young passenger must have the unaccompanied young passenger consent form, fully completed, signed and attached to a copy of the parent/guardians passport, with them at all times. 3. relevant to the purposes we have told you about and limited only to those purposes. Golf clubs and other sporting equipment will only be accepted for carriage on a Limited Release basis and are non refundable. Any item with a corrosive or dangerous label will NOT be accepted for travel regardless of the contents. Cancelling a flight will apply to all passengers in the booking. If you do not think all the travelling youth/s you are making the reservation for can look after themselves in the above described circumstances, you should not continue with this reservation. Minimum Check-in/Bag drop 45 minutes for Southampton flights. Please call Reservations on 01481 267267 at least 72 hours prior to travel. Aurigny desk, main departure hall. No, these products have been replaced by the facility to purchase extra bags at lower cost. All changes, cancellations and refund requests, will only qualify if completed before your flight is due to depart. When calling, please make sure you have your frequent flyer membership number available. CAA website. We may collect, store, and use information about your name, title, residential address, telephone, fax, and email, gender, nationality, passport or other recognised personal ID card numbers and details, occupation and employer, public positions held, place of birth, date of birth, marital status, verified identification, credit/debit card, bank or other payment details, travel history including information related to your flights and any services booked in connection with your flights, information you provide about any person you have nominated in your Aurigny Frequent Flyer account, travel preferences, information about your purchase of products and services from our trusted partners, your use of our website, file notes, minutes or correspondence, and your location information. If a passenger is unable to supply the medical certificate they will not be permitted to travel. Unfortunately, small instruments including violins and violas, cannot be carried in the cabin of the Dornier aircraft as there are no overhead lockers to store them. Proof of domicile of the additional members may be required by the Frequent Flyer Department to support the application. Checking in early will increase your chances of sitting together. Company ID card (Nationally recognised Companies/organisations Flight forward is only available for passengers wishing to travel on an earlier flight. As soon as we become aware of a party under 16 being a Primary Member of an account, we will delete it. Airport Check-in times vary - see individual airports for opening, closing and minimum check-in times. Please note that for the majority of Aurigny routes/fares the baggage allowance is based on the number of 'pieces' of baggage, not the combined weight of items. Contacting Aurigny ’ s aurigny flight refund or wheels child up to €600 per.. 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